Shutdown error message with IE7 and Office 2003

[aman4]

I'm having a shutdown error message. It is...

Application popup: Explorer.EXE - Application Error : The instruction at "0x66904200" referenced memory at "0x00000000". The memory could not be "written".

I do believe it is an error with IE 7 and Office 2003 Standard. The machine is an RP5700 with 1GB of RAM.

 

[linney]

Can you Shutdown via Safe Mode with no error message? If so, see if you can eliminate a possible cause of the problem.

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/kb/310560

A check for malware might be an idea too?

I see lots of recommendations here for programs like -

Malwarebytes' Anti-Malware

http://www.malwarebytes.org/mbam.php

SuperAntispyware

http://superantispyware.com/

Some general things to try.

Shutdown Troubleshooter.

http://www.aumha.org/win5/a/shtdwnxp.htm

See if System Restore will get you back to a restore point before your problem with Explorer.

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Select both boxes.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/kb/315341/en-us