Shut off MWI 3

[campyracr]

I have an operator's phone that continues to reflect MWI on. However there are no new messages. I've tried the "menu", "Msgs" & "Dlete" from the phone, but it continues to show up every 24 hours.

Any way to program it out?

 

[gregarican]

First of all check the timestamp that displays when you manually delete the MWI. Is is the same timestamp? If so, then perhaps perform housekeeping functions on whatever voice mail system you use. That way any saved/new messages can be cleared out.

If it's a unique timestamp each instance then check to see if this extension is a Group Calling Member that might have a Group Calling MWI.

Otherwise you are going the correct route to manually delete the MWI. That or else hitting #*53 plus the extension number works like Menu-->Msgs-->Dlete. You can also try refreshing the MWI through SPM. It's Maintenance-->System-->MW Lp Update.

 

[campyracr]

I'll try those things thanks

 

[ScoTTeL]

Operator is typically ext 10 or port 10. Does this phone have a mailbox for the extension? Where is the general delivery box going.
Typically Gen delivery is assigned to the operator console and is like box 9999 or box 9991,9992,9993(for AA)
You might have messages getting into the gen del box and are just checking mailbox for that extension and not the gen box too.
Give it a look!!

 

[campyracr]

Scott,

On a whim I dialed into the vmail to see what I could see. The documentation I've been provided shows the system admin box of 0, but no reference to a vm box of 9991. I started poking around in the system settings seeing where calls were going during & after hours & found that extension.

I logged in & found it had 12 waiting messages. Now I have to figure out: 1) how to prevent callers from going there and 2) how to ensure the local admin checks it keeping it clean.

 

[TouchToneTommy]

The default "dial 0/timeout" option of the Automated Attendant's NIGHT menu is "record a message in the General Mailbox", which is 9991 for calls answered by Automated Attendant 1, 9992 for AA2, 9993 for AA3, and 9994 for AA4.

Log into the system administrator's mailbox (0), then go into programming, automated attendant, AA No. 1, night menu, modify, then dial 0 for the selector code. You will be told what it is currently set to, and your options of changing it. You might want to transfer to the operator's mailbox instead of the general mailbox.