Show who has called when forwarded to mobile

[jimbo1007]

Our customer has calls forwarded to their mobile at weekends. When they miss a call they do not know which customer has called as it only displays the main bearer number when the call is diverted. Please could you let me know if it is possible to present the customers number and if so how?

P.s they have ISDN lines

 

[holdmusic34]

Forwarding- not very likely.

Twinning- If your carrier supports it.
System/Twinning

The caveats are: Outgoing CLI Warning
Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service. If changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used matches a number valid for return calls on the same trunks. Use of any other number may cause calls to be dropped or the outgoing CLI to be replaced with a valid number.

· On mobile twinned calls, if the original party information is used or a specific calling party information CLI is set, that number overrides setting the outgoing CLI using short codes.

License Required:
No (Release 8.0+)
Yes (pre-Release 8.0)


Firewall Schmirewall

 

[crumthwacket]

Display Original Calling Party" needs to be on; in addition, as holdmusic 34 writes: "if your carrier supports it." Many do not (i.e. Optimum in the NE USA), so it won't be displayed because of the carrier, not the system.

 

[crumthwacket]

However, if you forward the carrier lines using carrier facilities (*72, etc) the original calling party caller id should work.