Show a debit and credit memo as closed

[mreeves]

Hello everyone!

As I am not an accountant by any means and my boss has asked me of this, I will try to make sense of it as much as possible. He says that what he is looking for there is a way to do it because he has found it before...

They have a credit memo and a debit memo created, one to cancel the other out, (from what I could tell). They can't seem to close them out and they want to know how to show them on the system as closed and to cancel each other out.

Any ideas or thoughts is very appreciative!
--Mike

 

[AndyMc]

Go into Manual Check Entry and make it a zero check amount. Then choose the debit memo invoice and credit memo invoice which should wash to zero. Update.

Andy

 

[mreeves]

Thanks Andy, however, we have already tried that. What happens is that when you try to go to the "lines" tab, it asks you if it is a void check. If you say yes, it pulls out of everything; if you say no, it goes back to the check amount and highlights it, (as if it wants you to enter something), and if you say delete, well... you know what happens there.

So they aren't even getting far enough to choose debit invoice and credit memo. What could we be doing wrong?

Thanks again!
--Mike

 

[AndyMc]

Make sure in your check number field you are using 'APP' at the start (APP111 for example).

Andy

 

[mreeves]

Wow... must be one of those hidden features that us people who don't read well don't know about! Thanks a ton!! Is there any other "secrets" like that we may want to know about that are located somewhere?


Thanks a lot!!

 

[BigLouie]

Is there any other "secrets" like that we may want to know about that are located somewhere?" - Yes there are and they along with the zero check feature are explained in the A/P class given by the regional MAS training center.