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Should Call Logging work for skillset calls to Agents?

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my4x4awd

my4x4awd

Technical User
Aug 29, 2003
43
US
Should Call Logging work for skillset calls to Agent?
The agents have a competition who got the most calls that day, when using MAX. Now that they have upgraded to SCCS 5.0, the 39xx type sets only show call logging counts for the DN calls. The agents can't and don't care about reports. Any ideas or is this design intent?
 
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If you have the Webclient with the Agent desktop display feature, you can get this value...

 
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