Should all conference call parties drop when originator hangs up?

[bseymour]

We’ve been receiving reports of our call center agents who are conferencing calls to an external vendor. When they hang up from the conference call that they initiated, all parties drop.

I thought that if we had trunk to trunk transfer activated, that the parties would remain connected.

Is this normal behavior? Should all parties drop when the initiator hangs up from the call?


-Beth

 

[joe2938]

Yes this is normal

 

[AvayaTier3]

# This is a programmable system feature.

change system-parameters features                               Page   7 of  16
                        FEATURE-RELATED SYSTEM PARAMETERS

CONFERENCE/TRANSFER

               Abort Transfer? y                 No Dial Tone Conferencing? y
        Transfer Upon Hang-Up? y       Select Line Appearance Conferencing? y
Abort Conference Upon Hang-Up? n                                    Unhold? y
   No Hold Conference Timeout: 60

ANALOG BUSY AUTO CALLBACK
               Without Flash? n

other features such as trunk to trunk transfer and trunk-group's disconnect supervision in and out may need to be set for your conferencing situation.

Conferencing Thread

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bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
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