Short Code question

[DigitelD]

I have set up some speed dial codes for a customer. They want the display to show the number instead of the shortcode. I am not on site and tried to test this with the IPO on our bench. I can't figure out how to get that to work. Has anyone done this?

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[Bas1234]

Use the directory, put the SC in telephone number, and what ever you like them to see in the Name part.

If you have a range of SC in the directory you can use;

TelN: *99???
Name: ShortCode

Then it will show "ShortCode:XXX" XXX is the last digits from the SC ???

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[amriddle01]

It shows what it shows, that can't be changed. Best to use the directory anyway

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APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

I just tried what i think Bas was suggesting, it seems to work, but not sure how the system feels about dialing shortcodes from the directory though. I guess it might be ok.

had a shortcode of *89 to dial my mobile, then added *89 as a directory entry.

When you dial, it shows *89 for the first second, then switches to the name.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[DigitelD]

I assume you are talking about the directory in the individual phones?

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[TomMills]

no system directory and system shortcodes.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[WooHooJonesey]

You also want to put the whole name and number in
the directory so it displays their name on incoming calls
but you knew that.

 

[DigitelD]

Thanks guys, works like a charm.

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NCSS, ATSP/IP

 

[TomMills]

Only problem with that is it creates two entries for each person. they both work mind.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[DigitelD]

The way I set it up is I created a short code that dialed the desired number. I went into the system Directory and put in the desired name and for the number I put in the short code. It takes a second for the name to pop up but it does what they want.

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[TomMills]

cool. that won't show the number on inbound calls though.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[DigitelD]

How would I set it up to show the name on an incoming call from that number? I tried several things and although outgoing works, incoming only shows the caller id not the name in the directory. For this particular customer it is not an issue. I may have one in the future that wants that and it would be good to know how to get it done.

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NCSS, ATSP/IP

 

[TomMills]

if the number is in the directory then it will match the name on incoming calls, but in this scenario, that would create two entries for each name.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[DigitelD]

OH, I understand now. Thanks.

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NCSS, ATSP/IP

 

[amriddle01]

Except for SIP of course, as avaya are too stubborn to make that match the directory

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[DigitelD]

Good to know. Thanks.

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