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Short Calls

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Harani

Harani

Technical User
Dec 20, 2005
42
GB
on the "Short Calls" report what defines the duration of a short call and where is it set please ?
 
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You determine what constitutes a short call. It is defined in seconds and is configured as a skillset threshold. Different skillsets can have their own short call threshold.
 
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Found it, thank you.

Just wasn't sure where to look
 
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