ShoreTel Question about external Caller ID display.

[toast18]

We are very quickly approaching our ShoreTel deployment. I am really stuck on one question that has a very large impact on our organization. Please excuse any terms that are incorrect as I am a recovering Option 11 junky. I was wondering if I could take a group of phones, say about 30% of them and have them call out with a public caller ID different than the rest. So say our primary phone number is 123-4567, I need to confirm that some of my phones call dial out with a second published number, for a different group of people, say 123-7890. Additionally, on my option 11 and m3904 phones, a lot of my uses have multiple DN's and I have programed some of the DN's to dial out with our main phone number on caller ID and some of the lines dial showing the actual DID full extension on external caller ID. Can I take a Shoretel 230G phone, load it up with multiple DNs that dial out with different external caller ID numbers.

Thank you in advance for any help!

 

[BombOne]

I don't know about the multiple dns showing different caller id on one phone.

You for sure can have different phones show different public caller id. but as far as i can tell its a per phone setting. I have sites that do this for e911 and some users like their DID number being shown as caller ID, so i know this works.

in shoretel you just make a phone one extension, no way to assign multiple dns to one phone. Might be something fancy you could do with a extension monitoring function, but not sure.

 

[jamie2]

As Bombone pointed out, the main difference in the shoretel is that you can not have multiple DN's on a phone and you can't setup a MCR environment as you can in the Nortel. You will be using Hunt Groups alot more to accomplish things - bugged me at first, but its not too bad. In addition, if you have Workgroup (ACD) agents, they will not have a Workgroup Extension on their phone. The Workgroup will route the call to the Agents personal DN (Extension).

1. Under the USER, you can specify CALLER ID for that particular user.
2. Under the User Groups, you can specify Send Caller ID as Caller's Emergency Service Identification (CESID). and/or Send DID as Caller's Emergency Service Identification (CESID) for the entire Group.
3. Under Switch's you can specify Caller's Emergency Service Identification (CESID) for all users on that particular Switch.
4. Under Sites you can specify Caller's Emergency Service Identification (CESID) for all users on the entire Site.
5. Under IP Address Maps you can specify Caller's Emergency Service Identification (CESID)for the users in a particular IP Range.

So you can Dice/Slice how you want to send your CLID and CESID out, but you won't have one common CLID table to work from.

 

[bluemr2]

You could break your PRI up into multiple trunk groups, and each trunk group have its own dial out code. Each trunk group could then have its own caller id. Not the greatest, but I think it's the only way.