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Shoretel Personalized Call Handling Rule will not save on Users Communicator

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probietech

probietech

Technical User
Mar 27, 2009
102
US
I have a User in Brazil that is setting up Personalized Call Handling Rule and once we hit Apply- it just disappears and does not save. User does have a Professional license and is on build 19.50.1000.9. I am able to create rules in my Communicator on my pc and Apply them and they save. I have uninstalled and reinstalled the software on his pc and we are still unable to save created rules-- any suggestions?
 
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