ShoreTel IP230 Phone Password Issues & Test Switch Configurations

[Crash4723]

So I got a shipment of IP230 phones in along with some Shoretel switches. When I worked on the Nortel 1120/1140 phones I had to update the firmware from SIP to Unistim before any of the default factory reset and other functions worked properly. With the ShoreTel 230's I can't seem to get passed the initial password. I have attempted all of the MUTE CODES and every time I go to enter the default passcode of (1234#) it always reverts back to the previous screen.

I'm working on putting the system together that came in with the phones, but I seem to be missing the actual server that had ShoreWare Director on it. I have a ShoreTel server with ShoreWare Director on it, but the configurations are different and without being able to enter the setup in the actual phone how am I supposed to get the phone to connect to the server?

Questions:

1. Are these phones locked in such a way that they will only connect to the original server?

2. Is there a way to get these phones back to factory defaults without knowing the password?

3. Is it possible that the previous owner of the phones messed with the firmware or something?

And Finally.. 5. I am setting up a test system in my warehouse. Do I need to purchase extension licenses in order to set up phones and test their functionality and is there firmware that possibly may need to be updated in the phones?

Thanks in advance for any and all help.

 

[Westi]

You might find better response in the Shoretel forum

http://www.tek-tips.com/threadminder.cfm?pid=1546

good luck

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter