Hi, I'm new to this product and recieved this as a learning switch, I'm able to get into hyperterminal and see the basic set-up of each piece. I have connected each piece to a hub with a few phones. but I would like to know what i need to have for Administration. I have the pdfs of each for the installation, I think I may need the shoreware director for admin, if so where can i get a copy of it or is there another way of programming these! Thanks!