Shopping for new ACD

[dreddnet]

My Support Director has tasked me with finding a replacement ACD system for our campus Help Desk. Currently we have a Viking ACD-10 which has support for 6 lines.

We are looking for a system that support 10 lines, has caller id, allow agents to sign in anywhere on campus, and allows for us to create wav files with pre-recorded messages that we can load up to the system depending on the time of day or issue at hand. Any suggestions would be great, or areas to look further. Thanks!

 

[PERRYPJ]

BE PREPARED TO PUT OUT SOME $$$$$$$

OLD ROLMEN WORKING ON NORTELS

 

[aarenot]

look at Avaya, they have great ACD. IPO can do ACD no problem, but it is going to be more than a few thousand.

You do not always get what you pay for, but you never get what you do not pay for.

 

[doktor]

I have 2 suggestions.
Both mentioned products have build-in high quality and high MTBF (Stable and safe running) PBX products.
Both products have state-of-the-art ACD facilities.

Vodavi Telenium, pure IP PBX with advanced ACD.
Modular design with high facility level.
Mosly for the small to medium enterprises.

Ericsson MD110.
High facility level on ACD and call centre solutions.
This PBX is mostly for the large enterprises.

/// doktor

 

[dreddnet]

Thanks for the tips... I'll take a look at the suggestions.

 

[johnpoole]

another box on the market and one i just installed is nortel symposium. they make a symposium lite for smaller apps but the server i put in service for a larger app is a 6 figure budget line.. we had avaya in one area but that was a patch until we brought our new server up

john poole
bellsouth business
columbia,sc