Ship Via Field Data Entry Question

[susanh]

Hello All,

I have an AR Clerk that uses the Sales Order Module Invoice Data Entry. In the Ship Via field she is able to just data entry and move on to other fields and the data stays in place.

Now, when she goes to a different company and tries to do the same process...the data does not stay in place. It clears.

They are not utilizing the Ship Rate table where the proper thing to do would be to click on the icon and select the ship code.

Any ideas why the data would not save? Do you know how I can fix it?

Thanks
Sue