Sheduled Access Restriction for ACD

[telklass]

I started this thread on Avaya Aura (CM) Definity , but i swithed it here //

Hello Guys,

The idea is to allow ACD to be used for a certain period of time .
Like, agents are working for a period of 8 hours per day, from 8:00 to 16:00, after this period ACD should automatically locked in order to prevent other users from using it.
Those ACD are capable for both incomming (acd queue) and outgoing calls . I found the SAR feature can do the thing , but it's just now i am aware of it .
Someone knows about it , in practice , please share a comment if it's can meet my need.

Look forward to your reply.

Thanks !

 

[KCFLHRC]

SAR is not for ACD Calls

 

[telklass]

I read that too :
I am having some IP Phone model type of 1140 /
Is there a way to set them as regular ip phone ?

I try this one on a 1140E avaya ip phone

KEY 2 scr XXXX (XXX as the DN extension)

As you can see above , no acdn , no pos id number : I wanted to set a regular phone not an ACD phone.

Please give me your though, however the SAR feature still not working .

Look forward to your reply .

Thanks !

 

[KCFLHRC]

Program your DN on Key 0 not Key 2 if you want just a regular phone set up. ACD IN Calls has to be Key 0 and once again SAR is not for ACD

 

[telklass]

Understand .

Thanks !

 

[telklass]

Hello,

So what kind phone that i can use to config a such feature ?

Thanks !

 

[telklass]

Hi Guys , this link help me .

https://www.tek-tips.com/viewthread.cfm?qid=1793376

Thanks !