SHarp Multifunction FO-3800M - Not enough working memory - PLEASE HELP

[traceye]

I have got a SHarp Multifunction FO-3800M printer /scanner /fax.

I have had it working fine on an older computer running Win XP.

I have tried to install in on a newer better computer, (still with XP but with 4GB ram instead of 256MB).

It previews the image fine with the scanner, but when i click SCAN to scan the image (using microsoft scanner). It tells me there is not enough working memory to scan the image.

Can anyone please help?
Thanks

 

[ski]

Was MS Scanner also used on the older system?

Is the image similar to those that were scanned on the older system?

 

[traceye]

Hiya,

Yes MS Scanner was used on the older system too.

I am scanning the same image (its basically just a small receipt!, nothing fancy).

Im really baffled by this.

Thanks.

 

[ski]

Make sure that XP's virtual memory is enabled, and the system has lots of available unused physical memory.

If ok, then uninstall and reinstall the scanner and its software.

If no luck and XP in the current system is using SP-2, then check Sharp's site for updated drivers, and/or patches.

If no good, then it's possible that the unit's onboard RAM is not functioning.