sharepoint support agreement

[bshbsh]

We are a pretty much a Microsoft shop. Recently we setup a SPS 2007 infrastructure as well. Everything is running as it should. We do get some errors in SPS sometimes, which is always an unknown error. We are able to resolve it most of the times. But what I am looking for is to setup a support agreement with Microsoft. So, in case there is a problem we can call them directly. But I guess Microsoft doesn't provide support for its products directly (I might be wrong). It recommends Microsoft certified partners for the same.

Now, I never had to deal with it before, but I thought they did provide support for OS related issues. Can anyone suggest what I can do here. Every other major vendor seems to provide support directly for its products.. Cisco, Oracle, third-party..

Please advice.
Thanks.

 

[philhege]

It depends on the level of agreement.

You may want to start here.

Phil Hegedusich
Senior Programmer/Analyst
IIMAK

http://www.iimak.com

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Pity the insomniac dyslexic agnostic. He stays up all night, wondering if there really is a dog.

 

[bshbsh]

thanks a bunch for the info.

 

[philhege]

Sorry for the link to the SPS2003 info; I was in kind of a hurry. I hope you were able to find the information pertinent to MOSS.

Rgds,
PH