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Shared Excel 2010 Epreadsheets Have Issues With Page Margin / Layout

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Feb 14, 2005
31
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I apologize in advance for the length of this post.

Environment:
We are still in the process of switching from PCs with XP / Office 2003 to Win 7 / Office 2010. All of the PCs that had Office 2003 have been upgraded to 2010 but most of the shared documents on our file server are still in the 2003 format. Approx half of the OS’s are on Win 7 now.

Task:
We have about 10 users that enter data into a group of shared spreadsheets. These spreadsheets are printed and signed. Each tab/sheet has multiple pages, each page has a title at the top, signature lines at the bottom and the pages line up perfectly to print on individual single pages (and have worked that way perfectly for years).

Problem:
Recently three users are having problems with page margins, the other seven are fine. The problem is a print preview of page 1 shows 2 extra rows at the bottom – which is the page title from page 2. And with multiple pages in a workbook, and each one of those pages printing two extra rows,… by the time you get to page 20 - more than half of it’s info is on page 19. And another user is just the opposite, they can view the same document and come up 2 rows short.

The three with the problem have not had anything changed on their PC recently. Normally the first thing you look at for a problem like this is the printer/printer driver. While troubleshooting one of the PCs having this problem, I compared it to an identical PC that prints normal (same manufacturer, OS and version of Office). I made sure they both had:
[ul]
[li]Same Network Printer[/li]
[li]Same Document[/li]
[li]Same Margins[/li]
[li]Same Page Setup[/li]
[li]Same Excel Program Options[/li]
[/ul]
But still the one with the problem printed part of the next page’s title (two rows extra) at the bottom of the page. I even set them both up on Microsoft XPS Document Writer (as suggested on another site with similar prob) – no joy. I considered inserting page-breaks. It would work for one user (the one that has extra lines) but not the one who prints 2 rows short. More importantly, with 63 spreadsheets, 12 sheets each and some sheets with 20+ pages – it adds up to around 600 or so page-breaks I would have to add.

If you have read this far then I thank you. LOL Any help would be appreciated.

Eddie
 
You stated: "a problem like this is the printer/printer driver", but no more about this subject.

I would un-install the printer driver(s), clean it up really good, and re-install the version that works OK on other machines.

Have fun.

---- Andy
 
I tested with the same printer and print driver. I guess I neglected to say: It is a shared printer in AD, so they were both installed from the same source, hence the same driver.

However, it wouldn't hurt to uninstall/reinstall the printer. His office is locked up right now, I'll try it in the morning.

Thanks you for the prompt response!


Eddie
 
We had some problems with printers’ drivers and very similar problems, and PC support people not only uninstall the drivers, but they also ‘clean it up’, whatever that was. It may had something to do with registry, but I am not sure. Simple uninstall and reinstall didn’t do it, it had to be ‘cleaned’, too.

Good luck. :)

Have fun.

---- Andy
 
I think "cleaned up" means to not only uninstall but remove the actual .inf (driver) so that when it is re-installed it gets a new driver file. I hope that is what it means because that's what I just did. (it didn't solve the problem)

It's all pretty strange... the three that are having the problem were fine just a week or two ago, using the same PCs, OS and Office. Once one discovered the margins problem the other two noticed it on their sheets within a few days of each other.
 
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