Shadowing on Citrix XP

[TME]

I wish to give the shadow right (through the CMC to avoid to take a Citrix license from the pool) to some 'delegated' users (non local-admin) on a Citrix XP MetaFrame SP2/FR2 running on W2K Server. The Citrix has been installed with the shadow option enabled, I created the appropriate policy and assigned it to the appropriate users. The ICA client is also installed on the 'delegated' PC (in addition to the CMC). In ICA-TCP configuration, I granted these 'delegated' users the right to shadow. But this not work except if I grant them local administrator of the Citrix server ... The symptom is : no popup sent to shadowed users and the screen remains black on the 'delegated' PC! I tried to give permissions on executables without success. Is someone has an idea ? Thanks

 

[el1024]

We have allowed some of our users to shadow by adding them to the Citrix Administrators group in the CMC. You can then customize their access.

 

[TME]

Prior to install the CMC and ICA client on the delegated PC, I added this user in the 'Citrix Administrator' group with a limited set of rights (through the 'Custom' option only available since the FR2) like 'Log on to Citrix', 'View sessions','Disconnect sessions', etc ....

My real blocking problem is: it seems that the user must be member of 'local admin' group on this specific Citrix server and this is not acceptable for us ...

Thanks for your help.