Shadow user

[nileshmorker]

Currently using Citrix Metaframe XP on win2k box. Citrix works fine. I need to provide shadow functionality to specific users so that they can provide training. I have created a Custom based user in Metaframe XP Administrator which allows only :- Logon to Management console, view server information and view session management. Created a new policy and assigned users with permissions & allow shadowing. Assign the relevant users to shadow.

Process only works if user is member of local power user group. Is there any way i can provide specific file/folders permissions to this user or is there another procedure.


Nilesh Morker
newbie to Citrix

 

[patrickrouse]

What happens if the user is not elevated, i.e. error message the the CMC won't launch, or error message that the user has insufficient permissions?

Regmon & filemon from sysinternals.com are good tools to troubleshoot such problems.

Do the users have write permissions to:

\Program Files\Citrix\Administration\isctx.log

Patrick Rouse
Microsoft MVP - Terminal Server

http://www.sessioncomputing.com

 

[nileshmorker]

i have tested with user only in domain user, once i click on shadowtaskbar, nothing happens no error message. i have assigned write permisions to log file stated above and cannot find any chnages. Is this log file a track of any errors relating to logging?

Nilesh

 

[patrickrouse]

Not sure, I only know that if you try to publish ctxload.exe w/o specifying the path, it errors stating that this file can't be located.

I'd check Regmon & Filemon to see what happens when a non-elevated user trys this, to see if there are registry keys or files to which the user needs access.

Patrick Rouse
Microsoft MVP - Terminal Server

http://www.sessioncomputing.com

 

[nileshmorker]

thanks will have to download this tools and test. tools should be stable with citrix??? hope so.

Nilesh Morker

 

[patrickrouse]

Regmon & Filemon are the standard tools for troubleshooting permission problems on TS & Citrix. Checkout the following video by Dr. Rick Mack from 2006 BriForum which shows what they can do, amongh other things:

http://www.brianmadden.com/content/content.asp?id=591

Patrick Rouse
Microsoft MVP - Terminal Server

http://www.sessioncomputing.com

 

[nileshmorker]

Have got Filemon logs, any specific file citrix shadow application uses?

 

[nileshmorker]

found file cshadow.exe
Nilesh