Shadow Error

[Dasheen]

What is it? Attempted to do a system backup and got "shadow error." I then rebooted the system via EM and watched the boot sequence via Procomm. Here's what it showed:

NCGL 2005 (cjdavola)
Kernel 2.4.22-ncgl-10.12.1.0 on an i686 (ttyS0)

INIT: Switching to runlevel: 6
INIT: Stopping MonitGuard: [ OK ]
Stopping monit: [ OK ]
Stopping NnuScheduler: [ OK ]
Stopping crond: [ OK ]
Shutting down snmpd: [ OK ]
Stopping btraceserver: [ OK ]
Stopping coreauthservice: [ OK ]
Stopping BCM_NetLinkMgrProviderAgent: [ OK ]
Stopping BCM_WANProviderAgent: [ OK ]
Stopping BackupRestoreProviderAgent: [ OK ]
Stopping SoftwareUpdateProviderAgent: [ OK ]
Stopping BCMPerfMonProviderAgent: [ OK ]
Stopping BCM_IPMusicProviderAgent: [ OK ]
Stopping BCM_SRGProviderAgent: [ OK ]
Stopping CDRProviderAgent: [ OK ]
Stopping IpTelProviderAgent: [ OK ]
Stopping LanCteProviderAgent: [ OK ]
Stopping BCM_MIB2ProviderAgent: [ OK ]
Stopping BCM_SNMPProviderAgent: [ OK ]
Stopping BCM_SecurityProviderAgent: [ OK ]
Stopping DHCPProviderAgent: [ OK ]
Stopping LANProviderAgent: [ OK ]
Stopping BCMCoreUploadProviderAgent: [ OK ]
Stopping BCMSetTemplateProviderAgent: [ OK ]
Stopping BCMSystemProviderAgent: [ OK ]
Stopping BCMUPSProviderAgent: [ OK ]
Stopping BCMWebProviderAgent: [ OK ]
Stopping BCM_DCMProviderAgent: [ OK ]
Stopping BCM_DNSProviderAgent: [ OK ]
Stopping BCM_HostProviderAgent: [ OK ]
Stopping BCM_LicenseProviderAgent: [ OK ]
Stopping BCM_LogProviderAgent: [ OK ]
Stopping BCM_TimeServiceProviderAgent: [ OK ]
Stopping BCM_TimeZoneSettingProviderAgent: [ OK ]
Stopping BCM_WebCacheProviderAgent: [ OK ]
Stopping CallPilotProviderAgent: [ OK ]
Stopping RAIDProviderAgent: [ OK ]
Stopping BCM_DataInterfacesProviderAgent: [ OK ]
Stopping CoreTelProviderAgent: [ OK ]
Stopping IPSecProviderAgent: [ OK ]
Stopping InventoryProviderAgent: [ OK ]
Stopping MsmProviderAgent: [ OK ]
Stopping BcmAmp: [ OK ]
Stopping ToneSrvr: [ OK ]
Stopping OneButtonText: [ OK ]
Stopping ssba: [ OK ]
Stopping voicemail: [ OK ]
Stopping utps: [ OK ]
Stopping feps: [ OK ]
Stopping qmond: [ OK ]
Stopping srg: [ OK ]
Stopping mgs: [ OK ]
Stopping mps: [ OK ]
Stopping lms: [ OK ]
Stopping HGMetricsReporter: [ OK ]
Stopping BCM_Doorphone: [ OK ]
Stopping EchoServer: [ OK ]
Stopping UftpServer: [ OK ]
Stopping Cte: [ OK ]
Stopping LogManagement: [ OK ]
Stopping ctiserver: [ OK ]
Stopping CDRService: [ OK ]
Stopping Wan: [ OK ]
Stopping Msm: [ OK ]
[ OK ]
Stopping SyslogListener: [ OK ]
Stopping cfsserver: [ OK ]
Stopping tmwservice: [ OK ]
Stopping psm: [ OK ]
Stopping httpd: [ OK ]
Stopping securityservice: [ OK ]
Stopping ipppd.ippp16: [ OK ]
Stopping ipppds: ippp0: unknown interface: No such device
In stop DialOut IPPPDs
In stop DialOut IPPPDs
ippp0: No such device
cat: /var/run/ipppd.ippp0.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp1: unknown interface: No such device
ippp1: No such device
cat: /var/run/ipppd.ippp1.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp2: unknown interface: No such device
In stop DialOut IPPPDs
In stop DialOut IPPPDs
ippp2: No such device
cat: /var/run/ipppd.ippp2.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp3: unknown interface: No such device
ippp3: No such device
cat: /var/run/ipppd.ippp3.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp4: unknown interface: No such device
ippp4: No such device
cat: /var/run/ipppd.ippp4.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp5: unknown interface: No such device
ippp5: No such device
cat: /var/run/ipppd.ippp5.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp6: unknown interface: No such device
In stop DialOut IPPPDs
ippp6: No such device
cat: /var/run/ipppd.ippp6.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp7: unknown interface: No such device
ippp7: No such device
cat: /var/run/ipppd.ippp7.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp8: unknown interface: No such device
ippp8: No such device
cat: /var/run/ipppd.ippp8.pidIn stop DialOut IPPPDs
In stop DialOut IPPPDs
: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp9: unknown interface: No such device
ippp9: No such device
cat: /var/run/ipppd.ippp9.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp10: unknown interface: No such device
ippp10: No such device
cat: /var/run/ipppd.ippp10.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp11: unknown interface: No such device
ippp11: No such device
cat: /var/run/ipppd.ippp11.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp12: unknown interface: No such device
In stop DialOut IPPPDs
In stop DialOut IPPPDs
ippp12: No such device
cat: /var/run/ipppd.ippp12.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp13: unknown interface: No such device
ippp13: No such device
cat: /var/run/ipppd.ippp13.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp14: unknown interface: No such device
ippp14: No such device
cat: /var/run/ipppd.ippp14.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
In stop DialOut IPPPDs
ippp15: unknown interface: No such device
ippp15: No such device
cat: /var/run/ipppd.ippp15.pid: No such file or directory
kill: usage: kill [-s sigspec | -n signum | -sigspec] [pid | job]... or kill -l
[sigspec]
ippp17: unknown interface: No such device
ippp17: No such device
ippp18: unknown interface: No such device
ippp18: No such device
ippp19: unknown interface: No such device
ippp19: No such device
ippp20: unknown interface: No such device
ippp20: No such device
ippp21: unknown interface: No such device
ippp21: No such device
ippp22: unknown interface: No such device
ippp22: No such device
ippp23: unknown interface: No such device
ippp23: No such device
ippp24: unknown interface: No such device
ippp24: No such device
ippp25: unknown interface: No such device
ippp25: No such device
ippp26: unknown interface: No such device
ippp26: No such device
ippp27: unknown interface: No such device
ippp27: No such device
ippp28: unknown interface: No such device
ippp28: No such device
ippp29: unknown interface: No such device
ippp29: No such device
ippp30: unknown interface: No such device
ippp30: No such device
ippp31: unknown interface: No such device
ippp31: No such device
[FAILED]
Stopping Pdrd: [ OK ]
Stopping core_file_monitor: [ OK ]
Stopping DiaLogger: [ OK ]
Stopping xinetd: [ OK ]
Saving random seed: [ OK ]
Stopping dhcpd: [FAILED]
Shutting down kernel logger: [ OK ]
Shutting down system logger: [ OK ]
Shutting down interface eth0: [ OK ]
Shutting down interface eth1: [ OK ]
Shutting down loopback interface: [ OK ]
Disabling IPv4 packet forwarding: [ OK ]
Starting killall: [ OK ]
Starting nn_modules_exit: [msclindrv] MSC Debug Module Removed
[nn_rtp] Driver Unloading
DSC: unloading
ISDN-subsystem unloaded
[ OK ]
Sending all processes the TERM signal...
Sending all processes the KILL signal...
Turning off swap.
Unmounting file systems
/dev/hda9 umounted
/dev/hda3 umounted
/dev/hda9 umounted
/dev/hda7 umounted
/dev/hda8 umounted
/dev/hda1 umounted
usbfs umounted
rootfs umounted
Please stand by while rebooting the system...
flushing ide devices: hda
Restarting system.


The hard drive never came back after this.

I have another site that gave me a shadow error and it not fully patched, and I'm now afraid to reboot that system fearing the HD will be lost.

 

[AspenMan]

I am having the same problem. I have a BCM 200 running Element Manager 4.0.2.21d. It was updated in February 2009. This sytem is not being backed up so I decide to start. The backup seems to attempt to collect data for a short time and them gives me a dialog box that simply says "Shadow Error" and the backup fails. I have tried this to a network drive (perferred) as well as directly to the BCM with no luck. We have two other BCMs on our network and I have no problems backing them up to a network drive.

The answer I got from someone on the Nortel forum was similiar to your experience. They said they had to replace the hard drive. I have not rebooted my BCM but I am now a little gun shy to try it.

Does anyone have any other experience with this issue?

 

[Dasheen]

I replaced the HD today and all ok.

Richglaser:

Don't reboot unless u have a spare HD. Have u tried opening a case w/ Nortel to see if they can get into the system via the back door? In my case it was too late as after I attempted a reboot the HD died.

 

[AspenMan]

Dasheen - Thanks for the warnings and concern. Your observations seem consistent with other forums I have read. I will certainly be opening a case with Nortel.