Setup greeting only mailbox in NuPoint

[WCTek]

Hi, I need to create mailbox with greeting only - do not want to take caller messages in NuPoint. Currently, I have FCOS Greeting Only, but I can't access mailbox to record.

Is there special access these type of greeting only mailbox?

Thanks

 

[kwbMitel]

Did you use FCOS 6 or did you create your own FCOS?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

I would create the mailbox. Make the recording and then change the FCOS to greeting only.

The single biggest problem with communications is the illusion that it has taken place.

 

[WCTek]

kwbMitel, I used FCOS 6 (built-in from NuPoint).

LoopyLou, I tried and it worked as suggest. Can the user access and change/update greeting after? or I need to allow update greeting and change it back to GReeting only.

Thanks

 

[kwbMitel]

The default FCOS 6 has all the appropriate options enabled to allow logging in and changing of greetings.

FCOS 6: Greeting Only
When a caller reaches a Greeting-Only mailbox, the server plays the greeting and then hangs up. For example, a theater manager wants callers to hear an announcement of show times. The manager creates a mailbox with this FCOS, logs in to the mailbox, and records a greeting that announces show times. The mailbox owner can change the mailbox name, greeting, and passcode, but cannot create or use distribution lists. A Greeting-Only mailbox cannot accept messages. A Greeting-Only mailbox must have a greeting; otherwise, the server considers the mailbox invalid. To log into a Greeting-Only mailbox that does not have a greeting, press the * (star) key, then enter the mailbox number. You can remove feature bit 066 (Login during greeting in greet-only mbx) after you record a greeting for the mailbox.

FCOS 6 contains the following bits:

001 Login to mailbox
002 Transfer to mailbox attendant
003 Return to welcome prompt
060 Ignore DTMFs during greeting
062 Hang up immediately after greeting
066 Login during greeting in greet only mbx
070 User Options Menu
071 Record or change mailbox name
072 Record or change mailbox greeting
073 Enter and change mailbox passcode

**********************************************
What's most important is that you realise ... There is no spoon.

 

[WCTek]

kwbMitel - thanks for replying. It's working