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Setup fax mailbox

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adminkirk

Technical User
Sep 10, 2008
147
US
Usually I'm pretty good at tracking down why a number is ringing somewhere I don't want it to, but today must be one of those days.

Recently, I received a new block of numbers from my provider. I wanted to set up one of those numbers as a fax mailbox. 6259 is the extension I am trying to get to work like our other fax mailboxes.

When I dial one of the other fax numbers, I receive the fax tones. When I dial this new number, the call is going to our receptionist's phone. If I assign 6259 to a phone, the extension will ring (internal and from an external line).

I've deregistered the DN and uncheck keep-alive.

Any insight to what I'm missing here?

Thanks!
 
I got it figured out... the prime set was set to ring to the receptionist not voicemail.
 
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