setup direct transfer to co line on Legend

[ricefd]

Is it possible to program a button for direct transfer to a CO line?

 

[merlinman]

It sounds like you are asking about REMOTE ACCESS, where as someone calls in and then gets SYSTEM DIAL TONE.

Is that what you are trying to accomplish?

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[ricefd]

Thank you for responding, what I'm trying to determine is if I could program a button on a MLX phone to transfer a caller to a specific line that is actually provided by an outside pbx and/or automatically dials an external line to transfer the caller.

 

[merlinman]

Well, now you seem to be talking about FORWARDING.

Just exactly what are you trying to do, that is, what would be the call flow in this scenario?

Something like:

Call comes in

Routes to _______

Then I want it to __________

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[ricefd]

This Legend has 2 regular CO lines and a special line provided by the local PD that uses 3 digits to go to different locations.
I want to setup a button to allow when the call comes in if it needs to be directed to one of the 3 digit extensions on that line the person receiving the call can transfer the call to them with minimal operation.
Similar to someone sending a caller directly to someone voicemail box.

 

[merlinman]

How many of these do you need to do?

Based on your description, this will require FORWARDING of a local Extension to the other location.

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[TouchToneTommy]

It sounds like the special line is an OPX from another system. If you have a high enough release, you could treat it as a "networked" system, using the Uniform Dialing Plan. Then you would just Transfer to the 3 digit extension number, and the system would automatically grab the OPX line and dial the digits for you. If those 3 digit numbers conflict with your own extension numbers, you can manipulate them, you dial some other 3 digit number, and the system dials the real one.

Otherwise, you could put the OPX line in its own pool, create virtual extensions for the 3 digit extension numbers, that are Remote Call Forwarded using the pool dial out code for the OPX line instead of the standard 9.