Setting up Voice Directory Handler in CUCM 6.1 / Unity Conn 2.1 1

[mulroy917]

I'm trying to set up my first Voice Directory Handler in CUCM 6.1.2 and Unity Connection 1.2. I've followed the Admin Guide and have assigned an extension to the Directory Handler and checked the Voice Enabled Box. How do I configure Call Manager to send the calls to the Directory Handler when the extension is dialed?

Thanks.

 

[DallasBPF]

Depends on how you want it set up, is it a main line that you want it to go to a person at a certain time and then the greeting at another? Or do you want the voicemail to always pick up?

If you want it to always just go to voicemail, go create a CTI route point, and forward all calls to # + the ext you gave the call handler...

If you want it to go to a person during the day and then greeting at night, it gets a lil more complex with time of day, CTI, partitions, and so on

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Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works

 

[mulroy917]

Creating the Route Point and forwarding the calls works great. Thanks for your help.

 

[DallasBPF]

Glad it worked for you!! =)


Have a great new years eve!!

------------------------------------
Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works