Setting Up the Automated Attendant

[JoeyCanolie]

Does anyone have or can point me to some information on setting up the automated attendant. Im pretty new to this phone system stuff. Though I am pretty technical. Ive been looking around the system and found where the messages where but im not sure how to link the different incoming lines to the different AAs. I have searched my office and only have found a manual on Modular ICS 4.0 System Coordinator Guide. Also what is a CCR, dont laugh im new. Whats a ICS? I have no problem reading before i start flooding this forum with BS questions.

Thanks
Eric

 

[Nortellian]

You'll have better luck with this if you post it in the Norstar forum.

 

[lgarza1]

CCR is Customer Controlled Routing. This gives you the ability to control what happens to a call based on commands that you put into the script.

 

[Avaya911PLM]

Just to be sure you are clear, you understand Trunk cards count differently from stations. You skip a pair on the trunk cards between TN's.

Trunk
00 -- 01 -- 02 -- 03 -- 04 -- 05 -- 06 -- 07 --
Station
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15

You see where 02 and 04 line up? This is why you were asked if you counted the TN's right.

--
Fletch

http://PBXTech.Net