Setting up skill sets and CDN

[erhardh]

Question for all you Symposium guru's out there.

I want to setup a new skill set. So far I have done the following

I've setup a DID to point to an Entry CD and the IVR picks up the call and sends it to the exist CDN. Now in symposium I want to setup a skill set and associate the skill set with the exit CDN. Do I need to do scripting for this if so where do I do that?

 

[rfwhite]

You will need to build the skillset including any variables, call presentation classes, and whether it is local or network. Then define the CDN in the Master to point the call to your script. It's probably a good idea to have a look at NTP 297-2183-913. It'll save a lot of troubleshooting if you don't build skillsets very often.