Setting up Outcalling 2

[dblcrona]

I would like to set up outcalling on the voicemail boxes for my outside sales reps. Can someone tell me how I can do this? Also, I need a good understanding of this feature. My goal is to have the system call my sales reps when they get a voicemail.

Thanks,
Ken Johnson

 

[EPalle]

This is a loooong time ago, so I hope I remember everything.
You need to do following steps (all in Audix):

1) Change the system parameters OUTCALLING (ch sys out)
Activate this feature (put Y after 'Outcalling active').
You can now programm a time schedule when outcalling
will be active.

Example:
START TIME END TIME Interval Max. Sim. Ports
08:00 16:00 0:15 1

This means that outcalling will only work between 08:00
and 16:00.
Interval: system will try every 15 min to call out until
no more messages
Max Sim Ports: total ports that Audix can use for
outcalling

Max Sim Ports is a VERY important field. In my case Audix
has 8 ports between him & the PBX. If I put this field
to 7, it is possible that Audix is no longer reachable
as all ports will be in use (7 out, 1 in). Never put
this field higher then 2. I have put it to 1.

2) create a COS and give it a name (like 'outcalling')
In this COS, put the field OUTCALLING to Y.
(this is first page @ Permissions)

3) go to the next page and check following fields:

Retention Time: Total days the system will keep the
message in the outbox.
Delivered/Nondel: I think that this is the total times
the system will try to call the
user (not sure anymore)

4) You need to assign this COS to every user (so to your
sales rep)

5) You need to activate this feature on the mailbox (just assigning the COS is not enough). To do this, login into the users mailbox and press option 6. From there, follow the prompts. The user can change the dail-out number whenever he wants and even can program a time-of-day routing.

But as mentioned above, be very carefull with the ports !!
And don't give it to too much people

Hope this helps.
Erik.

 

[EPalle]

And forgot to mention something.....

In the system-parameter outcalling screen:

- Initial Delay (min)
Total time the system will wait until it will try to
make a call out. If you put this to 1, the system will
wait 1 min after receiving a message before calling to
your sales rep. If you put this field to 0, system will
try to call out immediately

- Max number digits:
this will prevent that people can programm an
international number.

- Max. N. of Unsuc. OutCall Attempts
this field will tell the system how many times has to
try to reach your sales rep. If your user doesn't answer
each call, the message will be saved in his inbox (as
it does now

Regards,
Erik.

 

[volaris]

These instructions are for Intuity Audix. You did not mention what type of Voice Mail System you had. In Audix administration do the following.

1. Do command "ch sys outcalling" to ensure outcalling is activated and the times are what you want.

2. Find a COS that has outcalling allowed or change one yourself with "ch cos XX (00-11)".

3. Assign that COS to your Salesman's subscriber accounts. Ensure Outcalling is allowed on page 2 of "ch sub XXXX" page.

4. Your salesman can now go into Voice Mail at the intial menu after logging in and select "6" for Outcalling properties. That's where they will set it up to call whatever number they want.

5. For security reasons, you can also set up an Authorization code in "ch sys dial".

I hope I didn't leave anything out. Please let me know if this helps.

Volaris

 

[EPalle]

Eu... nope, I don't have an Intuity Audix... but anyway, I indeed forgot Volaris 3th Step...

You need to put OUTCALLING on page 2 of each subscriber to Y. Otherwise it will not work.

Erik.