...this is a known issue, however there is a fix for the default list problem, all i the Ai preferences file, until adobe release an update for that...
...the pantone palette issue is can apparently (not tested) be solved via an additional workaround at the bottom of this post...
...to make the "Small List View" permanent in the Swatches Palette, in TextEdit open the prefs file, make sure Illustrator is NOT running:
/User/#####/Library/Preferences/Adobe Illustrator CS3 Settings/Workspaces/AIWSPrefs
Find:
=================================
/AdobeStrokeSwatchesPopup\ ShowFindField 0
/AdobeStrokeSwatchesPopup\ CurrentListStyle 15
/AdobeStrokeSwatchesPopup\ GroupsListStyle 15
/AdobeStrokeSwatchesPopup\ PatternListStyle 15
/AdobeStrokeSwatchesPopup\ GradientListStyle 15
/AdobeStrokeSwatchesPopup\ ColorListStyle 15
/AdobeStrokeSwatchesPopup\ ShowAllListStyle 15
/AdobeStrokeSwatchesPopup\ VisibleKind 0
/AdobeFillSwatchesPopup\ ShowFindField 0
/AdobeFillSwatchesPopup\ CurrentListStyle 15
/AdobeFillSwatchesPopup\ GroupsListStyle 15
/AdobeFillSwatchesPopup\ PatternListStyle 15
/AdobeFillSwatchesPopup\ GradientListStyle 15
/AdobeFillSwatchesPopup\ ColorListStyle 15
/AdobeFillSwatchesPopup\ ShowAllListStyle 15
/AdobeFillSwatchesPopup\ VisibleKind 0
/AdobeSwatch_\ ShowFindField 0
/AdobeSwatch_\ CurrentListStyle 15
/AdobeSwatch_\ GroupsListStyle 15
/AdobeSwatch_\ PatternListStyle 15
/AdobeSwatch_\ GradientListStyle 15
/AdobeSwatch_\ ColorListStyle 15
/AdobeSwatch_\ ShowAllListStyle 15
/AdobeSwatch_\ VisibleKind 0
/AdobeSwatch_\ Visible 0
=================================
and change to:
=================================
/AdobeStrokeSwatchesPopup\ ShowFindField 0
/AdobeStrokeSwatchesPopup\ CurrentListStyle 18
/AdobeStrokeSwatchesPopup\ GroupsListStyle 18
/AdobeStrokeSwatchesPopup\ PatternListStyle 18
/AdobeStrokeSwatchesPopup\ GradientListStyle 18
/AdobeStrokeSwatchesPopup\ ColorListStyle 18
/AdobeStrokeSwatchesPopup\ ShowAllListStyle 18
/AdobeStrokeSwatchesPopup\ VisibleKind 0
/AdobeFillSwatchesPopup\ ShowFindField 0
/AdobeFillSwatchesPopup\ CurrentListStyle 18
/AdobeFillSwatchesPopup\ GroupsListStyle 18
/AdobeFillSwatchesPopup\ PatternListStyle 18
/AdobeFillSwatchesPopup\ GradientListStyle 18
/AdobeFillSwatchesPopup\ ColorListStyle 18
/AdobeFillSwatchesPopup\ ShowAllListStyle 18
/AdobeFillSwatchesPopup\ VisibleKind 0
/AdobeSwatch_\ ShowFindField 0
/AdobeSwatch_\ CurrentListStyle 18
/AdobeSwatch_\ GroupsListStyle 18
/AdobeSwatch_\ PatternListStyle 18
/AdobeSwatch_\ GradientListStyle 18
/AdobeSwatch_\ ColorListStyle 18
/AdobeSwatch_\ ShowAllListStyle 18
/AdobeSwatch_\ VisibleKind 1
/AdobeSwatch_\ Visible 1
=================================
15 = Small Thumbnail View
18 = Small List View
VisibleKind 1 and Visible 1 = showing the palette and using the "Small List View". The list view will not work if the palette is not visible. Which is odd since the Swatches Palette is open and docked, but I guess it is not visible.
=================================
if you open the swatch panels you'll need (for example "Pantone Uncoated") then quit Illustrator and go back to the AIWSPrefs file, there will be similar lines of code added for whatever swatch set you've added.
Changing the 15's to 18's for those fixes that issue:
/Swatch\ Library_PANTONE\ solid\ uncoated\ ShowFindField 1
/Swatch\ Library_PANTONE\ solid\ uncoated\ CurrentListStyle 18
/Swatch\ Library_PANTONE\ solid\ uncoated\ GroupsListStyle 18
/Swatch\ Library_PANTONE\ solid\ uncoated\ PatternListStyle 18
/Swatch\ Library_PANTONE\ solid\ uncoated\ GradientListStyle 18
/Swatch\ Library_PANTONE\ solid\ uncoated\ ColorListStyle 18
/Swatch\ Library_PANTONE\ solid\ uncoated\ ShowAllListStyle 18
/Swatch\ Library_PANTONE\ solid\ uncoated\ VisibleKind 1
/Swatch\ Library_PANTONE\ solid\ uncoated\ Visible 1
Additionally, in all cases, changing the ShowFindField from 0 to 1 adds (by default) the field to quickly find a color (Pantone 293) by typing the number in the field. For the pantones palette to keep you need to lock the Ai preferences file to prevent it changing. SAVE and LOCK (from info window) your AIWSPrefs file. otherwise, it will go back after second time you start CS3.
=================================
Change VisibleKind from 0 to 1
}
/AdobeSwatch_\ DockGroup (AdobeSwatch_)
/AdobeSwatch_\ DockCode 327681
/Swatch\ Library_PANTONE\ solid\ coated\ ShowFindField 1
/Swatch\ Library_PANTONE\ solid\ coated\ CurrentListStyle 18
/Swatch\ Library_PANTONE\ solid\ coated\ GroupsListStyle 18
/Swatch\ Library_PANTONE\ solid\ coated\ PatternListStyle 18
/Swatch\ Library_PANTONE\ solid\ coated\ GradientListStyle 18
/Swatch\ Library_PANTONE\ solid\ coated\ ColorListStyle 18
/Swatch\ Library_PANTONE\ solid\ coated\ ShowAllListStyle 18
/Swatch\ Library_PANTONE\ solid\ coated\ VisibleKind 1
/Swatch\ Library_PANTONE\ solid\ coated\ Visible 1
/Swatch\ Library_PANTONE\ solid\ coated\ SizeUncnstr {
/v 638
/h 210
}
If you have your own swatch, do the same
}
/Swatch\ Library_PANTONE\ solid\ coated\ DockGroup (Swatch Library_PANTONE solid coated)
/Swatch\ Library_PANTONE\ solid\ coated\ DockCode 327680
/Swatch\ Library_\ SGS\ 01_25_08\ ShowFindField 1
/Swatch\ Library_\ SGS\ 01_25_08\ CurrentListStyle 18
/Swatch\ Library_\ SGS\ 01_25_08\ GroupsListStyle 18
/Swatch\ Library_\ SGS\ 01_25_08\ PatternListStyle 18
/Swatch\ Library_\ SGS\ 01_25_08\ GradientListStyle 18
/Swatch\ Library_\ SGS\ 01_25_08\ ColorListStyle 18
/Swatch\ Library_\ SGS\ 01_25_08\ ShowAllListStyle 18
/Swatch\ Library_\ SGS\ 01_25_08\ VisibleKind 1
/Swatch\ Library_\ SGS\ 01_25_08\ Visible 1
/Swatch\ Library_\ SGS\ 01_25_08\ SizeUncnstr {
/v 814
/h 210
}