Setting up eCAS user profiles

[jrdiv]

Can you set up custom user profiles in eCAS? We have a recent install of eCAS and are interested in opening up reports to managers in the organization. However we want to restrict access to specific phone numbers. The managers should only see calls from specific departments and associates below them. Any insight would be appreciated.

Thanks!
jrdiv

 

[amriddle01]

Not sure if this is in the right place

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[jrdiv]

Thanks amriddle01 - I'll post to the AvayaDefinity page.