Setting up calling group or similar feature in a Merlin Legend

[zildjain15]

I'm new to Merlin programming. I'm much more familiar with Definity programming.
I need some assistance setting up a calling group in a Merlin Legend or some other feature to handle the scenario below.

The location uses an auto-attendant (Intuity) for after hours calls. The auto-attendant gives a prompt that allows calls to tranfer out to the night supervisor.
The location would like to add a night bell to the mix and ring it simultaneously with the supervisors phone and allow other employees to answer the calls.
In a definity I could setup a "cover answer group" and insert several extensions to ring simultaneously. Calls could then be picked up by using the "directed call pickup" feature.
I believe the "calling group" feature in the Merlin may do the same thing. Not sure if this feature requires users to log in and out or how other employees could pickup the calls.
I'm clueless on how to even begin. I do have remote access to the system but I just don't have a good understanding on how it works yet.
Any advice would be appreciated.
Vic

 

[merlinman]

Depending on how many locations you want to ring, and what hardware you have, there are several ways to approach this.

Looking at this:

"add a night bell to the mix and ring it simultaneously with the supervisors phone"

If you have a SINGLE LINE PORT available, you could connect a night bell to it, and under Centrallized Programming, you could put a COVER BUTTON on it for the SUPERVISORS PHONE.

On the ones that want to pick up the Supervisor Phone, they could have a PICK UP Button programmed for his phone.

That way, if they hear the bell, they just press the pick up button, and then they have the call.

 

[zildjain15]

Thanks for the reply.
I'm making the assumption that there's a port and number assigned for the night bell. I'll need to look through the system to identify it.
How would the coverage work in your scenario? Would this ring both devices or cover like a coverage path?
I assume the calling group is not the best option.
Thanks
Vic

 

[merlinman]

I said "If you have a SINGLE LINE PORT available", so you have to determine if you have a T&R Port available.

If you find a T&R port with nothing plugged into it, jst hook a single line phone on it and call the operator to determine the exension number.

Yes, both devices would ring.

No - Group call is not the best option, IF YOU HAVE A SINGLE LINE PORT AVAILABLE.