Setting up an auto attendant.

[eseibert]

I know how to program an auto attendant, but what I'm not sure of is how to locate an available extension, that I could point the 800 number to. What I'm looking to do is have an 800 number point to a 3 digit DNIS which will point to the auto attendant i will have programmed.

The system is a Merlin Legend rel 7.0 and Merlin Mail is the voicemail system. Any help is greatly appreciated. Thanks.

 

[merlinman]

What 3 digits are you getting?

 

[eseibert]

I don't have the 800 number pointed to any 3 digits yet. I need to see what is available on the system and then I can go from there. My extension start at 600 and goto 649, so I'm wondering if I can use an available extension in the above range to accomplish what I'm trying to do. Thanks.

 

[merlinman]

Yes, you can do that, or you can have send something else and just renumber an ADJUNCT.

That way, you are not wasting a D-I-D extension.

If you print an extension directory, you will see how the ADJUNCTS are numbered. Probably in the range of 7300, 7301, etc...

 

[eseibert]

And then I could renumber an adjunct to whichever extension I want to use as long as it isn't being used, correct?

 

[merlinman]

Yep!