I need to build an ACD for 4 Reservations agents at our hotel. I'm doing it as a contingency plan to be used for only a day or so. I have never done it. I have only set up an ACD voice mailbox. How hard would it be for me to try to figure out how to do this by myself. Basically an 800 needs to route to our DID and ring at these 4 agents digital phones.
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Setting Up an ACD que
- Thread starter TBarrnes
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best way for a temp service is to use the dnis that you are getting from your ld carrier (the 4 digits they send) you pick a vacant number.. put them on 4 phones as a mcr key, then all 4 either ring or flash just make the key a mcr xxxx. and it's done.. if you need me to post a working acd group and phone just let me know
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
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