Setting out of hours number / adjusting night service number

[Diakatarnis]

Hi,

I'm pulling my hair out, I've worked on quite a few phone systems for my clients but its not my area of expertise, I deal with their servers and the like.

I have had a SV8100 placed on my lap after the phone company supporting it started making up invoices and so was promptly shown the door.

I've been asked if I can get the system to divert all calls to a mobile over xmas, thought "great I'll just put night mode on all the time" log in as Tech and am completely lost, I can see the times, then theres some ids (1 - 8) which I have no idea what they do, and im used to seeing something that says or at least indicates what happens when the time conditions are met, on this system there's nothing, not an inkling, nothing makes any sense to me, compared to BT/Nortel/Asterisk/Avaya systems this one is not designed to help anyone it seems.

Can a kind hearted soul point me in a direction, I'm sure it cant be that hard but I have no idea where to do it, or even how to enter a number for it to forward to....

Any help would be greatly appreciated

Merry xmas

 

[smithy704]

this system DOES make sense to many out there....

try your 22-02 mode setup. to a message you need to set it the voicemail of the mailbox i.e. virtual you have setup in 11-04.24-09 set this virtual on call forward all to the voicemail pilot

in the 15-07 set a night key, which will be left on over the period. when you press the night key it will change the ring modes in the 1-8 that you are looking at. Very simple.

Not all systems are like others. many NEC techs like myself will say others are hard etc, it is just what you are used to and are trained on


regards

 

[smithy704]

or instead of a message send the calls to a virtual in 11-04 and then have that in 24-09 forwarded off to the mobile.