Setting multiple phones to ring after AA

[pilasz]

I have a client who wants AA to answer all calls and route it to the specific groups of the phones. If there is no answer call should be routed to one specific VM box (general mailbox for that group) or to one common general mailbox. Is it possible on KX-TD1232 r3? The VM is new KX-TVS50 VM.
Also is it possible to create overlaping groups?
Jacek

 

[rivet]

yes the voice/mail cando as you ask
1. set the group as normal
2. set the v/m to custom
3. setup a mail box with the same as ext no:

i dont understand what you mean by overlaping grp
do you mean you want the grp to intercept or overflow to another grp if so then yes but you would have to extend the no answer timer.
let us know how well equiped you are for this job do you have software for the phone sys & v/mail

peter

 

[cwc3]

i like to use phantom ext's

 

[BTBZ]

You can use phantom ext or UDC group.

 

[pilasz]

Thanks for the posts. It looks like my post was definetly too brief, so let me elaborate a little. I'm pretty good with some other phone system (e.g. AVAYA) but Panasonic is only so-so. I did few Panasonic VM systems but this one was installed by someone else, and since he had no programming experience... you know. Since the client is my relative, I'm trying to help him a little and if his requirements were simple (AA and then routing the calls to the correct parties) that would be no problem. But what he wants is for AA to answer the calls and then when selection is made by caller, to ring several extensions at once, and if no ansfer after few rings, caller should be directed to general mailbox. There should be 4 groups of the extensions. In addition, by overlapping groups, I mean that some of the extensions should belong (and ring) when two different groups are choosen. I guess, the big question is, can few extensions ring at once or the system will hunt from one to another after the VM routes the call?
Jacek

 

[rivet]

...you want to be able to ring 1 no : and have all the phones ring automaticly.....is this what you are looking for...?? if so then read on
1. the first thing you need to do is switch on a group when doing this make sure that you work on is not allready in use (make sure it says disabled.)
once the groups are working internaly then you will need to setup the voicemail route...but we will get to that later
switch on the group
Description Used to enable or disable hunting and set the Station Hunting type
for each hunting group. There are six Station Hunting types
available: Circular, Uniform Call Distribution (UCD), Voice Mail
(VM), Automated Attendant (AA), Ring, and No Reply . If
circular hunting is assigned for a group, all of the extensions in the
group are hunted until an idle one is found. If UCD is
assigned, group members are hunted in circular way, starting at the
extension following the last one called. If Ring hunting is assigned,
all of the extensions in the group ring simultaneously. If No Reply
hunting is assigned, the extensions in the group are hunted in order
of registration for a programmed interval of time.
Selection • Hunting group number: 01 through 32

Default All hunting groups – Disable
Programming 1. Enter 106.
Display: Hunt Type
2. Press NEXT.
Display: Group NO?®
3. Enter a hunting group number. (ENTER 01 HERE.)
Display example: 01: Disable (CHANGE TO RING )
4. Keep pressing AUTOANS/MUTE until the desired selection is
displayed.
5. Press AUTODIAL/STORE.
8. Press HOLD.

NEXT WE NEED TO TELL THE SYSTEM WHICH PHONES TO RING

Description Assigns the extension numbers which belong to each hunting
group. An incoming call is hunted in the order of registration
except for Ring hunting.
Selection • Hunting group number: 01 through 32
• Extension number: 2 through 4 digits, 12 numbers (max.) /
Disable (No entry)
Default Location number 01 through 32 – Disable
Programming 1. Enter 131.
Display: Hunt Group Asn
2. Press (SP PHONE.)
Display: Group NO?®
3. Enter a hunting group number.(ENTER 01 HERE)

Display example: 01:01 Disable
4. Enter an extension number.
To delete the current entry, press CLEAR.
To change the current entry, press CLEAR and enter the new number.
5. Press STORE.
6. To program another extension to the same group, press
SP PHONE and repeat steps 4 and 5.
WHEN FINISHED ADDING EXTS
8. Press HOLD.

LASTLY
GIVE THE GROUP A NUMBER

Description Assigns the floating numbers for the External Pager, modem,
Digital Test Access (DTA) and Hunting Groups. These numbers
can be used the same way extension numbers are used for station
access.
Selection • Floating station: KX-TD816 – Pager1 / Pager2 / DTA /
Hunting Groups 01 through 32
KX-TD1232 – Pager1 / Pager2 / Pager3 /
Pager4 / MODEM / DTA /
Hunting Groups 01 through 32
• Floating number: 2 through 4 digits these numbers can have a preceeding 100 or 200 number dependent of your location ie in the states extno: are 101,102,and so on ..in europe ext no: are 201,202 and so on

Default KX-TD816 – Pager 1=196; Pager 2=197; DTA=199;
Hunting Groups 01 through 32=Not stored
KX-TD1232 – Pager 1=196; Pager 2=197; Pager 3=196;
Pager 4=397; MODEM=399; DTA=299;
Hunting Groups 01 through 32=Not stored

Programming 1. Enter 813.
Display: FLT EXT NO.
2. Press SP PHONE KEEP PRESSING UNTIL YOU SEE HUNTING
3. Enter a floating number.TYPE THE EXT NUMBER IE (290)
4. Press AUTODIAL/STORE.

7. Press HOLD.
THATS IT WOULD TAKE 5 MINS WITH THE SOFTWARE

hope this helps

rivet