Setting DID to display on outgoing calls

[jwleader6582]

Hello, all. I've been looking for several hours for a solution for this and I have to confess I'm not 100% fluent with these phone systems. I'm the all-in-one IT guy at a medical office.

Here's my problem. I'm using a Nortel Modular ICS 6.1 system with 2 PRIs, 23 circuits each. We recently ported all our DIDs and changed providers for our phone service.

When we first dialed out from our phone system to my cell phone it displayed the proper number on my cell. Now, another DID is displaying on all outgoing calls.

This sounded to me like a problem at the provider side (Brighthouse Networks), so I put in a trouble ticket. I was called back and informed that this is something to be set in our PBX. I've spent several hours googling and reading through the installer/administrator manuals for the PBX, but I can't seem to find the information I'm looking for.

Either BHN isn't understanding what I mean, or I don't know one or more acronyms. I read through the Nortel FAQ on here and found no answer to my question. If this is the wrong forum could I please be directed to the right one?

Thank you guys so much for the help. I'll check back periodically to make sure that I can provide any information you guys need, if you're willing to help me. Thanks! I'd like to get it solved before management gets upset about their new phone service.

 

[smokinjoe2938]

Are you saying that 1 pri shows the correct caller id and the other does not show correct call id?

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[jwleader6582]

I'm unsure about that, actually. Whether or not its based on one PRI. If there's a way to tell the system to dial out on a specific channel, I'll give it a test.

What I'm saying is that our main office number is ***-1010, this has always been the caller ID that is sent from all the phones in our office. When we first started with our new service all calls made from our office would appear at the remote phone (cell, someone's home phone, etc) as ***-1010. For the past few days all calls are appearing on those phones as ***-4461 (a valid number for our company, but routed elsewhere inside the building).

Brighthouse tells me this is something to configure in our PBX, but I know for a fact nothing has changed in the PBX in that time. The only changes made whatsoever is that I directed an unused DID (neither of those two) to a phone I was at in order to test the service when we changed over.

The problem began after that anyway.

 

[smokinjoe2938]

it sounds like your telco vendor has made a change on their network, I would 1st try to resolve this issue with the pri provider, they should be able to work with you to test.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[kelltele]

Go back to the questionaire that was filled out for the service change, somewhere in there is the questions regarding out going caller ID, it sounds like your old circuit showed the main number and your new circuit shows the number of the particular DID your calling out on, nothing to do with channels, good luck.