Sets autimatically goes to CFWD

[SympCP]

For some reason, some of my sets at times decide to set themselves on CFWD automatically to a different DN on my switch.

Has anyone ever experienced this beofre?

I'm running Succession RLS 3.0

Thanks

 

[ArchTelecom]

Sure you don't have dastardly people running around doing this to you?

 

[johnpoole]

do you have either bfs keys or remote call forward active? that or management trying to be high tech and use a phone

john poole
bellsouth business
columbia,sc

 

[janaya]

sounds like bfs to me...or a gremlin.

John

 

[SympCP]

I'm pretty sure no one is toying with me. Here's the TNB of the set. You'll notice on KEY 15 cfw to 5738, that was not there prior to this happening. Note, this set is acquired by Symposium. And I don't believe this is a BFS issue, although I am not sure.

Thanks.

DES 5741
TN 008 0 00 09
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN 7000
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRA MOAA
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 7000
LHK 12
LPK 12
PLEV 02
FCAR NO
SPID 7744
AST 00 04
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5302 0 7741
AGN
01 NRD
02 MSB
03 DWC 5302
04 SCR 5741 1 MARP
05 AO6
06 MWK 7000
07
08 SCR 5704 0 MARP
09 TRN
10 ADL 16
11 MCR 6120 1
12 ACNT
13 CHG
14 CFW 4 5738
15 ADL 16
DATE 2 APR 2005

 

[Riaanl]

I seem to agree with some of the other ppl here - ask the users not to push the cfw button - he he

 

[janaya]

Are you using Genesys?

You need to see if there is a bfs phone somewhere. Maybe an attendant or admin person with these people's extensions on them.


That is the set that is probably causing the call forwarding.

or it's gremlins.

John

 

[johnpoole]

look at the acd group, if that set is logged in and goes unanswered, it can forward itself. that set does not show a bfs tag, so you called that right. try this, log in a set on this group, then ignore the incoming call. unless it's the only set logged in, you may duplicate that cfw problem

john poole
bellsouth business
columbia,sc

 

[SympCP]

Thanks John, I'll try that out. When I prt acd 5302 in LD 23, what specifically should I look for? I'm pretty sure that this could be the source of my problem.

Thanks

 

[SympCP]

Here's a prt of my ACD

TYPE ACD
CUST 0
ACDN 5302
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 54
FRT 2
SRRT 55
SRT 60
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 5
RTQO MSB
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 1
OVTH 3
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 41
RTPC NO
HOML YES
RDNA NO
ACNT
NRAC YES
NDFL
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

 

[johnpoole]

RTQT 5
RTQO MSB

you should get a msb after 5 unanswered rings, not cfw, what is your busy treatment? you don't have scpw enteried on that set, so it's not rcfw, i don't see a bfs in the mix. your treatment for ring no answer is busy. either it's not happening or your missing a patch.. always ask yourself if you can program a station to do that. if the answer is no, then don't look real hard into your software. about 4 ways to forward a phone fdn (after rna) cfw, press a button. cfw with rcfw, or light the button from a distant user with a bfs key...

john poole
bellsouth business
columbia,sc