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Set-up new Pseudo ACD

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saspurs

MIS
Sep 5, 2000
19
GB
Hi,

We have recently upgraded our CMS to V11 and I am wanting to know how to add a new Pseudo ACD onto the system. I am having problems creating it to then load the data into it. On the old system it was already there so all I had to do was restore the data.

I am unable to add a new ACD to the dictionary, as it either already exists or doesn't exist.
Also under system setup> Pseudo ACD setup I am unable to create it.

I am feeling I am mising something pretty basic, so if can anyone point me in the right direction it would be appreciated.

Many Thanks
 
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