set up AA, but keep getting General Company Mailbox

[Mjoeuser]

I was sent to a site to replace an older flash that crashed. I set up the AA & CCR but keep getting routed to the general company mailbox when I call in on the main number. I have two attendants that take the calls on stations 321 & 322. They ring four times when I call in, then off to the Gen MB. System is an older DR5 with a flash 2.01.

Any suggestions?

Thanks,

Joe

 

[Mjoeuser]

Im sorry.. The message says, General Delivery Mailbox", Not, Gen company Mailbox. How do I get rid of this from answering the main number?

 

[curlycord]

The General Delivery mailbox is the main mailbox usually behind main reception set.
Mailbox 100 is GD

Sets are call forward no answer to voice mail , you could change ring count from 4 to longer.
If you don't want General Voice mail then log to F983 and press 6


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curlycord

http://www.curlycord.com

 

[Mjoeuser]

I did get rid of the Gen Del by doing f983,6. now it says the person you are trying to reach is not available.. exiting the system..

 

[norstarboy125]

Do you have your lines programmed to answer the AA? If your using CCR do you have it enabled?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[curlycord]

Again '
"Sets are call forward no answer to voice mail , you could change ring count from 4 to longer."

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curlycord

http://www.curlycord.com