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set relocation not changing dn numbers

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RodneyMcSnow

Technical User
Jun 29, 2007
420
US
Have a b c m 400 on 4.0 software with set relocation turned on. All the phones are the same mmake and model, t7316e. When I unplug 1 phone and swap itout with another phone the phone extensions stay the same.
I've turned off sat relocation rebooted the bcm and turn it back on, however the same problems happening.
This bcm is 4.0 with all the latest patches. Any ideas as to why this is happening?
 
When I unplug 1 phone and swap itout with another phone the phone extensions stay the same."

I'm not clear what you mean there. It sounds like you mean when you plug another phone into the same jack it keeps the DN, which is how it is supposed to work with set relocation off.
 
Unplug x222 and then take x222 to other room.
Unplug x244 then plug in x 222 where x244 was.
Walk back to original locatiin and plug i have x244 where x222 used to be.
process takes about 7 minutes to complete and then i wait about 5the minutes to check the phones after they stop flashing.
 
What I mean is Unplug x244 then wait 2 minutes then plug in x 222 where x244 was. Instead of swapping too fast, this was an issue on some Norstars.
Then again Set Relocation seems to be an issue all the time.

Maybe reboot but leave Relo ON


=----(((((((((()----=
curlycord
 
Turned off set relocation and moved the patch cords.

This is an on-going issue with this system. We just replaced the hard drive 2-months ago and the customer was experiencing similar issues prior to the drive being replaced. We thought this issue was hard drive related but doesnt look to be.

We will be replacing this with an IP Office very soon!

Thanks to all whom helped!
 
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