Session Initiation with Partner System failed

[TheCardMan]

I can not get remotely into a partner system (R5). I dial in, it says connected at 14400bps then after 20 to 30 seconds I get a message box that states "Session Initiation with Partner System failed", yet I stay connected to the system. I can not retrieve any system info, etc.

I have done the following to troubleshoot:

-Made sure I selected a R5 in the software drop down menu
-Made sure the Remote Admin Password is set
-Made sure the System Password is set
-Swapped PCMCIA card slots with a restart
-Tried dialing in locally
-Tried dialing in remotely
-I have a spare processor and plugged the card into that one as well and same issue.

Think it could be a bad card? I can sucessfully do backups to the card. I have connected to many other partners with this same laptop so the laptop/modem should not be the issue.

Any thoughts??

Thx

 

[itpphoneguy]

Hi TheCardMan,
Doesn't matter what release you select in the drop down menu. You are not creating a program.
It sounds like your modem. Can you connect to any other systems?

-Chris

 

[TheCardMan]

Yes, I connect to other systems fine. Since I have connected to other Partner systems, R4's R6's etc., I can't say it would be my modem. I am leaning towards the possibility of a bad RAS card.

Thanks for the reply Chris.

-Joe

 

[itpphoneguy]

Hey Joe,
More likely line level then. Or it could be system noise. I have have Mail VS modules cause this problem. If you have a voicemail module, pull it and try again. This means before of after hours I guess.
-Chris

 

[TheCardMan]

I had a Partner Messaging R1 in the carrier but removed it. I am trying to dial in without the voicemail in the system because I have heard that it could cause issues.

 

[itpphoneguy]

Hi Joe,
It's not the R1 in particular. Some vm units (rare) cause the system buss to become noisy. If the card is removed try to connect direct while on site. ie: No voicemail in the system.
-Chris

 

[392]

Lower your port speed to 2400 and try to connect again. Works on some, not on others.