Services not working correctly

[fromill]

I have a BCM450 6.0 with PRI for incoming lines. During the day target line 361 rings hunt group 01 that rings 3 phones. The HG overflows to the CallPilot DN and goes to the general delivery MB if not answered. This is what they want. After hours I would like to set up a schedule to automatically route these calls to the auto attendant instead of live answer but they still ring the phones and then go to the general delivery MB instead. I thought I knew what to do but its not working the way I thought it would. Also, I am a little confused why the calls go the the general delivery MB in the first place instead of overflow to the AA.

Any help? Thanks, joe.

 

[curlycord]

HG is phone system programming and has nothing to do with Callpilot which is the voice mail system.

If you want AA after hours then go to Service Modes and add Line 361 and DN of voice mail as member and record an AA greeting.




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curlycord

http://www.curlycord.com

 

[fromill]

Are you talking about Scheduled Services? I set up Night and the times, I set Ringing Svc to Auto and checked Trunk Answer. I set in Ring Groups line 361 to go to ring group 002 and added member the DN of the voice mail. Am I totally off base and lost?

 

[hawks]

In the day time the reason they go to GD is because there is no mailbox for that Hunt Group. If you would like AA to answer then you can try to have AA answer the lines after 3 rings instead of overflowing the Hunt Group to AA. Looking at nigths does your service have a control DN and also make sure that in AA answer line is set ot yes for line 361 just bump the rongs up.

 

[curlycord]

Scheduled Services yes! and correct on the programming.

So day is the same but at night AA answer right away.

An Hawks is right about why it goes to GD.
You could create a mailbox with the same DN # as the HG # if you want then it will go to that mailbox but then/con you need to check it every so often.



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curlycord

http://www.curlycord.com

 

[fromill]

Sorry for the delay in responding. Something that I did made it start working like they want. Maybe it was control set? Not sure but its working correctly now. Thanks!