Jimmyjoe1975
Technical User
Hi,
I am trying to make a service observing with talk but only with my agent, but the customer would not hear to me.
With service observing listen/talk I heard both parties, my agent and the customer, and both can hear me.
An with whisper page, I can talk with the agent, and is the only one hearing me, but I can't not listen both parties of the conversation, just my agent.
Does anyone knows the way to intrude in a conversation, listen both parties and can talk just to one of the parties?
Many thanks
I am trying to make a service observing with talk but only with my agent, but the customer would not hear to me.
With service observing listen/talk I heard both parties, my agent and the customer, and both can hear me.
An with whisper page, I can talk with the agent, and is the only one hearing me, but I can't not listen both parties of the conversation, just my agent.
Does anyone knows the way to intrude in a conversation, listen both parties and can talk just to one of the parties?
Many thanks
