kflounders
Programmer
If a supervisor is observing a call and has to put it on hold, when they pick it back up it is automatically placed on speaker real loud. Has anyone ever seen this before.
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Service Observing Problem 1
- Thread starter kflounders
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The feature reference says this:
" Service Observers cannot place observed calls on Hold. If a person at an observed extension presses Hold, the call is removed from the Service Observer until the call is re-accessed, at which point the Service Observer is re-connected to the call (if the extension is still being observed)."
Thus, he is breaking a rule or something by placing the call on hold.....
" Service Observers cannot place observed calls on Hold. If a person at an observed extension presses Hold, the call is removed from the Service Observer until the call is re-accessed, at which point the Service Observer is re-connected to the call (if the extension is still being observed)."
Thus, he is breaking a rule or something by placing the call on hold.....
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