Service observing denial

[nym313]

Hi.

CM 4.01 running on S8720/G650

I have the following problem. Whenever I try to observer certain stations I get the following denial event:
denial event 1246: Svc obsrv exceed max D1=0x8c79 D2=0x10ec

The bigger problem is that this only happens with certain stations and with those stations it is constant so it is definitely not a limitation problem.

We had this problem previously and I applied the latest CM patch (00.1.731.2-14878) because I found a product notice regarding service observing corruption. It turns out that the patch didn't work. Now it is happening with different stations. I'm assuming a restart is going to fix this again but only temporarily.

Has anyone had a similar problem or has an idea what could be causing this?

Thanks for any help or input in Advance!

 

[definityandcmuk]

status the station you are attempting to observe; check the connected ports as someone else may be observing them

Try installing update 15500 for CM4.0.1

Alternatively there is a new version of CM4 out - 4.0.3, may be worth upgrading to this as there seems to be a lot of bug fixes in it

http://support.avaya.com/elmodocs2/release_notes/ReleaseNotesGA403.pdf