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SERVICE LEVEL
- Thread starter niteowl7
- Start date
Call Center Administration / SS/ Call Profile Setup
Commands
Call Center Admin
Split Skill Call Profile Setup
Service Levels – 5, 10, 20, 30, 45, 60, 90, 120, 180
If changes need to be made, MODIFY
If adding skill new ADD
Let me know if this helps
Commands
Call Center Admin
Split Skill Call Profile Setup
Service Levels – 5, 10, 20, 30, 45, 60, 90, 120, 180
If changes need to be made, MODIFY
If adding skill new ADD
Let me know if this helps
- Status
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