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Service Level Agreement (SLA)

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ciscomeo

Technical User
Jun 9, 2003
94
US
Our I department is starting to do a SLA for different dept. and users. Can anyone give me some pointers?

Thanks...
 
Make sure to leave time for planned downtime.

Also make sure to leave time for database indexing, which can cause outages (or at least slowness) when they run.

Denny
MCSA (2003) / MCDBA (SQL 2000)
MCTS (SQL 2005 / Microsoft Windows SharePoint Services 3.0: Configuration / Microsoft Office SharePoint Server 2007: Configuration)
MCITP Database Administrator (SQL 2005) / Database Developer (SQL 2005)

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