Hi Everyone,
I have a couple of questions regarding the service hours table.
We have many locations and time zones, the main server is in Central, and I am in a location that is eastern. WE use tenant partitioning and locaitons, Our location has a time xone offset of +1
We also have the offset set on the vdn, and I didn't know if that was doubling up?
If we use a service hours table, and I set the location to our location that has the +1 offset already defined... do we remove the offset from the VDN pg 3? or do we need to keep that there as well?
Thanks (CM R16, call center 5.0)
I have a couple of questions regarding the service hours table.
We have many locations and time zones, the main server is in Central, and I am in a location that is eastern. WE use tenant partitioning and locaitons, Our location has a time xone offset of +1
We also have the offset set on the vdn, and I didn't know if that was doubling up?
If we use a service hours table, and I set the location to our location that has the +1 offset already defined... do we remove the offset from the VDN pg 3? or do we need to keep that there as well?
Thanks (CM R16, call center 5.0)
