Service error message with LivelinkAdmin win2003server 2

[AndyH1]

I finally got livelink installed on my win 2003 server after a number of problems (see my earlier question) and it seems to run fine. However I occassionally get the following error message:

The description for Event ID ( 0 ) in Source ( LivelinkAdmin ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: LivelinkAdmin error: 6, SetServiceStatus.

I think when I start the admin service. Whilst livelink seems to be running ok I wondered if anyone can advise me what this problem might be and possibly a solution. Could be a missing registry key?

Also what is the /AUXSOURCE= flag and what do I need to set it to to get further information

many thanks
Andy

 

[ggriffit]

check out

http://www.google.com/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=/AUXSOURCE=+flag

and

http://www.google.com/search?source...=The+description+for+Event+ID+(+0+)+in+Source

for some answers

 

[appnair]

as a test you may want to run livelink services under local system account or if you are using a domain account make sure this account is in the administartors group.These are just some guesses seeing that the errors are more from the windows side if it.Share your experiences as we may upgarde to 2003 also

Freedom is not worth having if it does not include the freedom to make mistakes.
Mahatma Gandhi

appnair

 

[AndyH1]

The previous error are coming when I am running the services as Local System. Everything seems to run fine in that I can log in ok, browse, also listing docs, adding deleting etc. I can also open pdfs and text files. However when I click on a word doc, excel or similar docs which require translation to html to view I get the error:

Server is too busy processing other requests.

Please try again. If the problem persists, contact your Livelink administrator.

and the document does not show

Any idea - feel I'm making progress but only in small steps:-(

 

[appnair]

Is a process called ottdoccnv.exe running or in the Browse system volume it is the one that says 'Enterprise HTML conversion'.We never use that beacuse the formatting and everything is lost and we force the URL for a fetch in those cases by amending the ini file.

Freedom is not worth having if it does not include the freedom to make mistakes.
Mahatma Gandhi

appnair

 

[AndyH1]

otdoccnv.exe is present in the OPENTEXT\bin directory, however 'Enterprise HTML conversion' is not running as a service. Is there some registry setting I'm mising perhaps to enable this?

You say 'you never use it because the formatting and everything is lost and we force the URL for a fetch in those cases by amending the ini file.'

Could you also tell me how what settings you do to do this. Think like you its probably better to fetch the document rather than use the converter.
Thanks again for you help
Andy

 

[AndyH1]

Sorry it is scheduled to run every minute and does NOT show any errors.

otdoccnv -readipool %s -writeipool %d -readarea %ss -writearea %dd -summary true -inifile %config -adminport %AdminPort
Command Line: otdoccnv -readipool file://C:/OPENTEXT/index/enterprise/data_flow -writeipool file://C:/OPENTEXT/index/enterprise/data_flow -readarea 2213_0 -writearea 2213_1 -summary true -inifile C:/OPENTEXT/config/opentext.ini -adminport 8504 -adminport 8504
Start Directory: C:/OPENTEXT/filters

Andy

 

[appnair]

It is a well known procedure in the opentext circles.There is a section in opentext.ini called.This thread has the full info in the fifth reply by me

http://www.tek-tips.com/viewthread.cfm?SQID=648081&SPID=862&newpid=862&page=3

That thread was to amend the functionality so that the icons will do a view and the links will do a fetch.Any new mimetypes that are not present in the default mime.types should be declared there and a correlation established.Also if you have access to KB then it is a published article there too.

Freedom is not worth having if it does not include the freedom to make mistakes.
Mahatma Gandhi

appnair

 

[AndyH1]

Thanks for the info appnair, unfortunately the powers that bee are insisting on the html view so I'm going to have to figure it out, though I think using fetch is better. One of the guys here suggested there might be a possible number of limits on parallel threads in win 2003 server somewhere, but no ideaa how I would solve this if it is. maybe I'll put a question in the win 2003 server forum.

Again appnair thanks for all your help its very much appreciated.
Andy

 

[Syntergy]

Most of the time you get the error "Server is too busy processing other requests" it is because the permissions on the folder "viewcache" (located under the Livelink root installation directory) do not allow read and write for the owner of the Livelink server process. As a quick test open up the permissions on this folder so everyone can read and write to it. It's probably a good idea to restart the Livelink service after doing this. Then retry the view function. This problem has been around since the early days of Livelink (because the error message is so unhelpfull)!

 

[AndyH1]

Syntergy, you where absolutely spot on. Did what you said and its working fine now. Many thanks
Andy