Hello.
I've installed Service Desk 4.0 on NT. When the server was installed, the client was installed too.
When I try to connect with the client I receive the next message:
Access denied: incorrect account name or password.
I've tested that:
1.- When I configure the account and test the connection, it works perfectly.
2.- When I try to connect directly to the database, it works perfectly.
3.- I've restarted the Server Desk Service, and the problem doesn't dissapear.
4.- I've rebooted the NT Server, and the problem doesn't dissaper.
5.- I've created other accounts (testing the connection), and the problem is the same.
6.- In the logclient.txt I received this entry:
Wed, 23/01/2002 18:11:11 <Trace> ServiceDeskjava.net.UnknownHostException: ServiceDesk
at java/net/InetAddress.getAllByName0
at java/net/InetAddress.getByName
at com/hp/ifc/net/AppURL.<init>
at com/hp/ifc/sys/AppORB.setDefaultServerAddress
at com/hp/ifc/wf/AppWorkflowManager.trueConnect
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.<init>
at com/hp/ifc/ui/AppConsole.main
at ServiceDesk40.main
Wed, 23/01/2002 18:11:12 <Workflow> Connected
Thank you in advance for your help
I've installed Service Desk 4.0 on NT. When the server was installed, the client was installed too.
When I try to connect with the client I receive the next message:
Access denied: incorrect account name or password.
I've tested that:
1.- When I configure the account and test the connection, it works perfectly.
2.- When I try to connect directly to the database, it works perfectly.
3.- I've restarted the Server Desk Service, and the problem doesn't dissapear.
4.- I've rebooted the NT Server, and the problem doesn't dissaper.
5.- I've created other accounts (testing the connection), and the problem is the same.
6.- In the logclient.txt I received this entry:
Wed, 23/01/2002 18:11:11 <Trace> ServiceDeskjava.net.UnknownHostException: ServiceDesk
at java/net/InetAddress.getAllByName0
at java/net/InetAddress.getByName
at com/hp/ifc/net/AppURL.<init>
at com/hp/ifc/sys/AppORB.setDefaultServerAddress
at com/hp/ifc/wf/AppWorkflowManager.trueConnect
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.<init>
at com/hp/ifc/ui/AppConsole.main
at ServiceDesk40.main
Wed, 23/01/2002 18:11:12 <Workflow> Connected
Thank you in advance for your help